You can find out how to save money on your gas and electricity to keep your bills down.Ĭontact the Citizens Advice consumer helpline if you need more help - a trained adviser can give you advice over the phone or by email. Check what to do if you're struggling to pay your energy bills. You might also be eligible for extra financial help. Your supplier has to help you find a solution. If you’re struggling to pay your gas or electricity bills, contact your supplier to discuss ways to pay what you owe them. Meter faults are rare, but there could be a problem with your meter if your bills suddenly go up and you haven’t changed how much gas or electricity you use.Ĭheck if your meter is faulty and find out how to get it fixed. check you’ve been billed for the right meter.send a new bill based on the new meter reading.Contact your supplier and give them the new reading - you should ask them to: If there’s a big difference, your supplier might have billed you for someone else’s meter - or you might have given them an inaccurate reading. Read your meter and compare it to the number on the bill - check how to read your meter.Find the meter readings on it that your supplier used.For example, the supplier might have made a mistake and given you a bill based on someone else's meter reading. If your bill isn’t an estimate, you should be able to use your bill to check if you’ve been billed for the wrong meter reading. Check if you’ve been billed for the wrong meter reading If you aren’t sure, contact your supplier and ask them if they’ve increased their prices - find out more about what to do if your supplier has put their prices up. Check if your ‘unit rate’ or ‘standing charge’ have changed between bills.
You can check to see if the price they charge you has gone up by comparing your recent bills. Your supplier will usually let you know if their prices change, but it depends on your contract. Check if your energy supplier has put their prices up You can use our calculator to check how much electricity your appliances use. You might be getting a higher bill if you recently started using a new electrical appliance, for example a: Some electrical appliances can cost a lot to run. Check if your electrical appliances are increasing your costs Under 'back billing' rules, your supplier shouldn’t bill you for energy you used more than 12 months ago.Ĭheck what to do if your supplier tries to overcharge you. If your supplier bills you for energy you used more than 12 months ago If you still think there’s something wrong with the bill, you can complain to your supplier. You’ll need to pay the bill, but you can get help if you can’t pay it in full. Send your supplier a reading every month to keep your bills accurate. They use these meter readings to give you accurate bills based on the energy you’ve used. Your supplier might have underestimated your energy bills if you didn’t give them a regular meter reading. If you’ve recently sent your supplier a meter reading for the first time in a while, your bill might be higher than your old, estimated bills. If you got an accurate bill after getting estimated bills If your meter isn’t working in smart mode you’ll need to read your meter and send your supplier the meter readings. If you have a smart meter and your bills say they’re estimated Send your supplier a meter reading every month to keep your bills accurate. Send a meter reading to your supplier to get an updated, accurate bill instead. You don’t need to pay your bill if it’s estimated. For example, if you don’t give them a meter reading during the summer, they might send you an estimated bill based on the energy you used in winter.Ĭheck your bill - it should say if it’s estimated. If you don’t give your supplier meter readings, they’ll send you estimated bills. Find out how to claim back credit from your energy supplier. If your bill says you’re ‘in credit’, it means your supplier owes you money. You can find out what to do if your supplier has increased your direct debit payments. If you have a prepayment meter, you can find out what to do if you keep running out of prepayment credit. This is because of the Energy Price Guarantee - check how it affects your energy bills. There’s a limit to how much your supplier can increase its prices on some tariffs. Your supplier might have increased its prices because the global cost of energy has gone up. If your bill has suddenly gone up and you weren’t expecting it, it’s worth finding out why it’s happened. For example, your bill will probably go up if you put the heating on more often or start using a tumble dryer. Your energy bill should reflect the amount of gas or electricity you’ve used.
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